Talk to Our Head Elf
Have a question about safety materials, shipping speeds, custom knit colors, or bulk orders? We're here to help!
Elf Headquarters
hello@toyspire.com
1-800-TOYSPIRE
Mon - Fri (9:00 AM - 5:00 PM EST)
45 Toyland Boulevard, Dream State, USA
Frequently Asked Questions
Q: Can I wash my soft toys in a washing machine?
Yes! Most of our plushies and knitted friends love a bath. Put them in a mesh laundry bag, wash on a gentle cold cycle, and air dry in a warm spot.
Q: Are the yarn colors safe for babies to chew?
Absolutely. We use 100% organic cotton and bamboo yarns dyed with non-toxic, saliva-resistant water-based dyes. Zero plastic beads are used for the eyes or noses.
Q: Do you offer custom designs or embroidery?
We do! If you want your child's initials hand-embroidered on the foot of Barnaby Bear or Mia Doll, drop us a message using this form and we'll arrange it.
Q: How fast is shipping and is it really free?
Yes, shipping is completely free for all orders. Since our helpers pack with care, orders generally arrive in 3-5 business days wrapped in carbon-neutral envelopes.